Return & Refund Policy

Return & Refund Policy

Thank you for shopping at GutiGutiPa. We hope you are delighted with your purchase. However, if you are not entirely satisfied with your purchase, we're here to help.

Returns:

You have 5 calendar days to return an item from the date you received it. To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging. Your item needs to have the receipt or proof of purchase.

Refunds:

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your original method of payment. You will receive the credit within a certain amount of days, depending on your card issuer's policies.

Shipping:

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non­refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Contact Us:

If you have any questions on how to return your item to us, contact us at +8801511780980.

Damaged or Faulty Items:

If you receive a damaged or faulty item, please contact us immediately so we can resolve the issue. We may require photographic evidence of the damage or fault. Once the issue is verified, we will provide you with instructions on how to return the item for a replacement or refund.

Exchanges:

If you would like to exchange an item for a different size or color, please contact us to arrange the exchange. You will be responsible for any price difference and shipping costs associated with the exchange.

Exceptions:

Certain items are not eligible for return or refund, including perishable goods, personalized items, and gift cards. Additionally, any items that have been used or damaged by the customer are not eligible for return or refund unless they are faulty or damaged upon receipt.

Policy Updates:

We reserve the right to update or modify this Return & Refund Policy at any time without prior notice. Any changes will be effective immediately upon posting on this page. We encourage you to review this policy periodically for any updates.

By making a purchase from GutiGutiPa, you acknowledge that you have read, understood, and agree to this Return & Refund Policy.